Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy purchase. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the subscription duration and frequency you choose. Your payment information is stored securely, and you will be charged for each delivery unless you choose to pay in advance. Some subscriptions may renew automatically at the end of the subscription period. If you do not want your subscription to renew, you can cancel it.

You can cancel or change your subscription at any time. Order confirmation emails include links to your order, where you can manage your subscriptions.

For more information about returns and refunds, please see our return policy.

Pre-orders

When you place a pre-order, you purchase a product that is out of stock or will be available soon but is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfil the order and charge the full amount or remaining balance at a later date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you may request a full or partial refund. For more information about returns and refunds, please see our return policy.

Try before you buy

When you purchase an item using a try-before-you-buy option, we authorise your payment method before fulfilling the order. You will have a set period to decide whether to keep the item. When that period ends, we will charge your payment method for the full amount if you have not returned the item.