Frequently Asked Questions
How long does delivery take?
Orders are usually delivered within 5 days. During busy periods, delivery may take longer. Available shipping options and estimated delivery times are shown at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address. We offer free shipping on orders over NOK 799. You can add multiple products to one order to make the most of the shipping cost.
I'm new to nail products — what should I start with?
If you're just starting out, we recommend a simple combination of prep, base/gel, colour and top coat. If you'd rather not choose everything yourself, explore our Nail Bundles or Best Sellers for an easier start.
Which lamp do I need?
We recommend our UV/LED lamp for our gel products. It is designed for consistent, effective curing. Always follow the recommended curing time for the product you use. Shop our UV/LED lamp →
Can I use the products at home?
Yes, many of our products are suitable for home use. For the best results, apply thin, even layers and cure each layer correctly. If you're unsure what you need, start with our Nail Bundles.
Are the products HEMA-free and TPO-free?
Our gel products are listed as HEMA-free and TPO-free. Always check the individual product description for the latest and most specific product information before use.
What do I need for a complete nail kit?
A good starter kit includes prep, base, gel/colour, top coat and a UV/LED lamp. For a more professional workflow, you can also add an e-file, dust collector and other nail tools. Explore complete nail bundles →
What is the difference between Builder Gel and Rubber Base?
Rubber Base provides flexibility and support for the natural nail, while Builder Gel is a thicker product better suited to adding strength, structure or building an enhancement. Shop Rubber Base → · Shop Builder Gel →
Do I need Prep & Finish?
Proper nail prep is important for a neat, long-lasting result. Prep products help prepare the nail before application, while finishing products help create a clean, professional look. Shop Prep & Finish →
Is the equipment only for professionals?
No — our equipment is suitable for both home users and professionals. Whether you do your nails at home or run a salon, you'll find tools to suit your needs. For businesses, salons and professionals who order regularly, Naily Supply PRO offers dedicated B2B benefits and discounts. Explore Naily Supply PRO B2B →
How do I apply for Naily Supply PRO?
Visit Naily Supply PRO and complete the application. It's designed for salons, nail technicians and businesses that order regularly.
Can I return an item?
Yes, provided the return and right-of-withdrawal conditions are met. Full information about cancellations, returns and complaints is available in our Terms and Conditions.
How can I contact Naily Supply?
Have questions about products, an order or what to choose? Contact us → We're happy to help you find the right solution.